Friday 30 March 2012

All I Want to Know is...

I’m having trouble with my old TV/digibox combination and I’ve decided it’s about time I got a new digital TV. So how do we do that these days? We go online, search out the item that best fits our needs, and then check out where we can get it at the lowest price.

Fine. Done that. Sainsbury’s sells just what I want and it’s currently on special offer. Their website also gives a long list of specifications, but there’s one item of information missing. The specs don’t say whether the speakers are forward facing or not. This is important because the sound from speakers that aren’t forward facing is muddier, and so it’s necessary to crank up the volume in order to be able to catch what the modern crop of mumbling actors are saying.

I just rang Sainsbury’s Customer Careline and selected the Electronic Equipment option. The man I spoke to did his best to be helpful. He consulted their own specs, the product manual and the manufacturer’s website. He couldn’t find the information, so he put me onto a more specialist team. They couldn’t tell me either, so now they have to pass the query to an even more specialist team who will, supposedly, call me tomorrow. I suggested that the simplest way to find out would be to call one of the stores that has the model in stock and ask them to have a look. That isn’t an option, apparently.

So now I wait. Remember when life was simple?

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