It didn’t go well. I ended up getting cross and aborting the
call, partly because I decline to go through their absurd procedure which I’ve
gone through before to no avail, and partly because the boy I spoke to (he didn’t
sound old enough to be called a young man) irritated me greatly. When somebody
cuts aggressively across what I’m saying and becomes patronising, I get cross.
It isn’t the first time this has happened – with Plusnet and
others – and I’m inevitably coming to the view that the level of customer
service in the corporate world is declining. In the case of Plusnet I assume it’s
because they place too much emphasis on an applicant’s technical training, and
too little on his or her ability to treat customers with calmness, helpfulness
and respect. (I gather they call it ‘interpersonal skills’ these days.) I have
found, however, that young women are much better at this sort of thing than
young men, being generally more mature, more understanding, more open-minded,
less inclined to aggression, and being possessed of more little grey cells.
Where I go from here I don’t know yet. Maybe the slow
connection has something to do with the wind and rain we’ve been having quite a
lot of lately, and will right itself eventually. But here’s an amusing irony:
Since I’ve consciously made a point of naming the
transgressor in this post, it occurs to me that somebody’s algorithm somewhere
will pick it up and start trying to persuade me to take Plusnet as my lawful
wedded ISP. It always struck me that there must be something oddly satisfying
about standing at the altar and saying ‘no.’
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