We are currently experiencing a higher volume of calls than usual, so there may be a delay in connecting you with one of our advisors (or some, but only slight, variation.)
We’ve been hearing it for years and it’s downright dishonest. We all know that the true version would be something like:
We do not employ sufficient call centre staff to deal with your enquiry in a reasonably prompt manner. This is a deliberate policy so that we may have more profit to pay to our shareholders and senior executives. The interests of our customers come third on our list of priorities, so get used to it because it’s the same everywhere and you have no choice. Meanwhile, we’ll at least have the goodness to keep you entertained with endless and pointless recorded announcements, along with mindless, repetitive and utterly tedious musak, because we want you to believe that we’re here for you.
And so we wait and wait for half an hour (as I did today) before giving up. Isn’t it time we rebelled?
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