I got a letter from my energy supplier the other day, telling me that my ‘Price Protection Plan’ is coming to an end and notifying me of the new tariff. I was just a little horrified to read that the cost of primary day units was going up by 65%. That’s a jump! So I called them to ask how they justified it, and got a customer service advisor who restricted her response to ‘Well that’s what the tariff is and there’s nothing I can do about it.’
I was...er...disappointed, and so I called the Ombudsman. After sitting through several minutes of pointless recorded messages, I finally got one that said ‘If you’re calling about the price you pay, press 2.’ I pressed 2. And then I got another recorded message which said ‘The Ombudsman cannot discuss the price you pay.’ And then the call was terminated.
So, remind me; the purpose of the Ombudsman is...?
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment