A Plaudit for Rachel.

I had an email from Rachel today. Rachel is a woman from my energy supplier who replied to a query I’d sent. She was the one who answered my last query, and today’s reply began ‘Hi Jeff. It’s me again.’

How delightfully refreshing is that? How often does one feel a sense of personal connection with somebody from the corporate world these days, somebody who is not only personable but also useful because her reply answered my query perfectly? It’s the Rachels of this world who pour balm on the troubled waters of a society obsessed with forcing us to deal almost exclusively with technological zombies.

And how can I reward her except by expressing my appreciation, which I will obviously do?